YOUR RIGHT OF RETURN AND REFUND
1 You have a legal right to cancel a Contract made with us during the period set out below in clause 3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep Merchandise, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens Advice Bureau or Trading Standards Office. Please note that this right does not apply to any personalised or bespoke products. In this regard we refer you to clause 2 below.
2 The cancellation right referred to in clause 1 does not apply in the case of:
a) any made to measure Merchandise;
b) any custom made Merchandise;
c) any Merchandise made to your specification;
d) any Merchandise which is personalised with any print.
3 Your legal right to cancel a contract under clause 1 starts from the date of Order Confirmation, which is when the Contract between us is formed. If the Merchandise have already been delivered to you, you have a period of 7 working days in which you may cancel, starting from the day after the day you received the Merchandise. Working days means that Saturdays, Sundays, or Bank Holdings are not including in this period.
4 In order to cancel a Contract, please contact us in writing to tell us by notifying us through ASPculture.com. When sending the notice of cancellation you must ensure that you quote any reference that has been given to you in the e-mail confirmation. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post then your cancellation is effective from the date that you sent us the e-mail or posted the letter to us.
5 You will receive a full refund of the price you paid for the Merchandise. We will refund the process to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described in clause 4. If you return Merchandise to us because they are faulty or mis-described, please see clause 6.
6 If you have returned any Merchandise to us under this clause 7 because they are faulty or mis-described, we will replace the item or refund the price of the defective Merchandise in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the Merchandise to us. You have a period of 7 days in which any issues must be brought to our attention, starting from the day after the day you received the Merchandise.
7 Any refund given to you will be made via the method used by you to pay us.
8 If the Merchandise were delivered to you then:
a) you must return the Merchandise to us as soon as reasonably practicable;
b) unless the Merchandise are faulty or not as described (in this case, see clause 6) then you will not be responsible for the costs of returning the Merchandise to us;
c) you have a legal obligation to keep the Merchandise in your possession and to take reasonable care of the Merchandise whilst they are in your possession. We therefore recommend that you take care when opening any packaging and viewing or trying on any Merchandise. You may wish to re-use the packaging if you decide to cancel your Contract.
9 Details of your legal right to cancel and an explanation of how to exercise it are provided in the Order Confirmation.
10 If you are a consumer, you will always have legal rights in relation to Merchandise that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 8 or these Terms. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards Office.